Dear Residents and Families,  

We are excited to announce that we will be allowing indoor visits for our residents, and we are so happy to welcome you back! In keeping with the state and federal guidance, we want to ensure that these visits are as safe as possible by reducing the risk of COVID-19 exposure to our residents and staff.  


Scheduling: To schedule a visit, please call Theresa Ritchie, Recreation Director, at 440-842-2273 ext. 3220. If your call goes to voicemail, please leave details for a return call. The hours for visitation will be: 

Mondays through Fridays from 10 AM-3 PM.  


Until we determine how many families will be visiting, we are asking that these visits be kept to 30 minutes and no more than once per week for now.  We may expand these hours and availability in the future as we see what the demand is.  


Please note that per the Governor’s directive, we will not be allowing indoor visitation if our county is at a red level on the CMS color-coded positivity classification, if we have had a resident or staff member test positive in the prior 14-day period, or if our PPE supply does not allow for safe visitation.  To check our visitation status, please visit which will have our ability to welcome visitors as well as our visitation protocols.   


Visitation Requirements & Limitations:  To comply with the state’s social distancing requirement, we are limiting visitors to 1 person per resident per visit.  Visitors will be required to sign in and provide a full home address and phone number in case contact tracing should ever be necessary.  For those visitors that are not known to our staff, photo identification may be requested.  We are also asking that all visitors be mature enough to comply with our infection control protocols, including masking.  For the protection of our residents, families, and staff, residents who are being quarantined because of a recent hospital stay or the development of signs/symptoms of COVID-19 will not be permitted to receive visitors except in certain circumstances including compassionate care visits that will be offered due to possible transfer to adapting to a new setting.  


Environment & Accommodations: Upon arrival to the facility, please proceed to the main receptionist desk for screening.  Visitors will then be escorted back to the designated visitation room.  Residents and visitors should remain in the visitation room for the duration of their visit and maintain 6 feet of social distancing at all times. There will be markers on the ground to help everyone stay at safe intervals.  We understand the importance of physical contact like hugs, but not maintaining social distancing during these visits puts all our residents at risk.  If social distancing cannot be maintained throughout the visit, it may be necessary for our staff to end the visit early.  


Screening: All visitors will be screened, and temperatures taken upon arrival. If a visitor has symptoms or has tested positive for COVID-19, the visit will be rescheduled. We will have hand sanitizer for our residents and visitors and kindly request that everyone use it at the beginning and the end of each visit.  The screening tool that will be completed prior to your visit is enclosed.  If you have any of these symptoms, for the safety of your loved one, please reschedule your visit.  


Face coverings: Both residents and visitors will wear masks for the duration of the visit. Visitors are required to wear surgical or medical masks- if you do not have a medical-style mask, one will be provided to you.  If there is a medical reason that a visitor cannot wear a mask during the visit, please notify us at the time of scheduling so we can discuss alternate safety options.  


Gifts/items: No food/beverage/tobacco will be permitted during visitation. All items brought from home for a resident must follow our regular policy for allowable items.  If you need information on that policy, please reach out to us.  


Prior to your visit, please review these educational materials so you are familiar with how to protect yourself and your loved one from COVID-19.  As the number of COVID-19 cases in our area and around the country continues to fluctuate, we ask that anyone who plans on visiting be very diligent about infection control prevention in their daily lives.  We are so glad that we can offer these visits to our residents.  Our residents and staff are very excited to see you and your families again.  Thank you in advance for your understanding and adherence to these guidelines.  Together, we can ensure that these visits are safe for everyone involved.   


Thank you,  

Sharon Santoli, LNHA 


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